Refund policy

Eligibility for Refunds

Refunds will be considered only in the following cases: the product received is damaged, defective, or incorrect, and the issue is reported within 24 hours of delivery. All requests are subject to verification by our team. Upon approval, a refund or store credit will be issued, as applicable.

How to Request a Refund

To initiate a refund request, please email contact@mybrownbutters.com with the following: your order number, clear images of the product, and an unboxing video (recommended for verification).

Refund Method & Timeline

Approved refunds will be credited back to your original payment method within 7–10 business days, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued if you change your mind after purchase, if you dislike the scent, texture, or color of the product (as all sensory experiences can vary), or if the issue is reported after the 24-hour reporting window.

Need Help?

If you have any questions about your refund status or eligibility, please contact us at: Email — contact@mybrownbutters.com, Phone — +91-7439014206. We're always happy to assist and ensure you have a smooth experience with Brown Butters.